With new releases come new features, and even if that doesn’t interest you, at some point your users will upgrade their devices (laptops, desktops, iPhones, etc.). Staying current with your maintenance contract gives you access to FileMaker support and to new major releases (for example, upgrading from version 14 to 15) at no extra charge. It’s tempting to forgo purchasing additional maintenance, but customers who do so may end up paying more in the long run. Customers can purchase additional maintenance for years two and on at 20% of the upfront cost. When buying a perpetual license, which is still an option today, FileMaker includes one year of “free” maintenance. Prior to 2013, the purchasing options were limited to perpetual licenses, which means that FileMaker’s customers owned the software outright (in perpetuity).
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